If you are not completely satisfied with your Lizunova jewellery, we will refund or exchange items or issue store credit if return process is initiated within 5 days of item receipt, as verified by postal services. Refund or exchange will be provided upon the inspection of the returned items by our qualified staff, and if items are returned with the original purchase receipt, unworn, in perfect condition and in the original Lizunova packaging.
If a piece is custom-made or altered specifically for you (eg a ring is resized), we cannot offer refunds or exchanges, so we ask that you please choose carefully. For ring sizing, please check our Ring Sizing page.
Should you require any adjustments to be made to a piece once you have received it (ie ring resizing) there will be a charge, to be quoted by Lizunova Fine Jewels. You will be responsible for insured postage back to Lizunova Fine Jewels.
When returning a piece, you must provide your name, phone number and address.
If you request a refund, the purchase price (minus shipping cost) will be refunded to you using the original payment method once we have received the item in the original condition.
We pride ourselves on quality and check every piece of jewellery before it’s shipped out, however, if your piece arrives with a fault, you must contact us within 5 days of receipt of your delivery. Faulty goods will be assessed and we will be in contact with you to suggest the best solution.
If your product is lost or damaged in transit back to us, Lizunova Fine Jewels will not be held liable. Please retain your postal receipt until you are certain your parcel has been safely received by Lizunova Fine Jewels. You may need to use your receipt to investigate if we fail to receive your package.
We recommend that you pack your item so that it is securely protected while in transit and that it is sent via registered and insured mail or courier (for the full amount), with signature on delivery and tracking. You are responsible for the return shipping and any additional postage charges.
If you would like to return a product, please carefully package it, enclose your receipt and contact details and send it to:
LIZUNOVA FINE JEWELS
Level 5, Suite 6/74 Castlereagh St, Sydney NSW 2000
Please let us know via email that you’re returning an item and provide us with a tracking number, so that we can look out for your parcel.
If the product you have chosen to purchase is greater in value than the item you exchanged, we will charge the difference to you. If the exchanged item is lower in value, you will receive a store credit or a refund for the difference.
We value your custom and are committed to providing you with the best customer experience every time.
We do not offer refunds for in-store purchases, so we ask that you choose carefully. Pieces purchased in-store can be exchanged for another item or a credit note within 21 days of original purchase, provided jewellery is returned to us with the original receipt, unworn, in perfect condition and in the original Lizunova packaging.
If a piece is custom made or altered for you, we cannot offer refunds or exchanges, so we ask that you choose carefully.
We offer complimentary insured shipping Australia-wide and insured worldwide shipping.
You will need to sign for your parcel on delivery, so please provide a delivery address where you (or the recipient) will be present at the time of delivery (usually a home or work address), or where someone can sign on your behalf. In the event that no one is available to sign for a Special Delivery item, a card will be left providing you with the option to have the item redelivered at a later date, or to collect your parcel from your local collection depot.
All purchases sent by Lizunova Fine Jewels are covered by insurance until you have signed for your parcel.
All items we send out are carefully packaged to avoid damage. Please contact us immediately if your purchase is damaged during transit. Depending on the amount of damage to the piece, we may suggest returning it to us to be repaired. If the item is damaged beyond repair, we will place an insurance claim for the damaged item to be replaced.
In the very rare event that your purchase is lost in transit, please do not hesitate to contact us and we will immediately commence an investigation. If the parcel can not to be found, we will place an insurance claim for the missing item or items to be replaced.
Parcels shipped to Australian customers are delivered within 1-7 business days, depending on the area. Parcels shipped to an international address will be delivered within 2 to 10 business days, depending on the location.
All pieces are packaged in beautiful Lizunova-branded boxes, and can be gift wrapped. If this purchase is a gift and you would like it wrapped and a personal card to be included, please fill out the Personalised Message field during checkout.
We use a secure payment gateway and accept payments by Visa, Mastercard, American Express, PayPal, ApplePay and Shop Pay, as well as Zip Money.
You will receive an email confirmation as soon as your order and payment are received by Lizunova Fine Jewels. Parcels are only dispatched on business days.
Once an order has been placed, it cannot be cancelled.
All prices featured on lizunova.com are in Australian dollars and are subject to change without notice.
International purchases may incur taxes and duties applied by customs in the country where the order is delivered. The responsibility for any customs duties, foreign taxes or other fees which may be imposed, will rest with the customer. To determine exactly what these charges may be, it may be necessary to call your local customs office to gain further details.
While every effort will be made to ensure the colour, design, and style of the products displayed on our website are representative of the original products, slight variations may occur for technical and other reasons. Accordingly, Lizunova Fine Jewels shall not be liable for any error or inaccuracy in the photographs or graphical representations of the products displayed on the Lizunova Fine Jewels website. If you have any questions about the products, please don’t hesitate to email us.
Lizunova Fine Jewels has the right to cancel any order placed by a customer with whom it has had a dispute concerning a prior order, or if Lizunova Fine Jewels has reasonable ground to suspect that such customer has violated these terms and conditions, or is engaged in fraudulent activities.
Please direct your questions and enquiries to info@lizunova.com. Our business hours are Monday-Friday, 10:30am-4:30pm AEST and we will endeavour to get back to you within 1-2 business days.
Each sapphire is carefully hand-picked for its quality, beauty and rarity. We use only high-grade, conflict-free diamonds.
Exquisitely designed and expertly handcrafted rings and jewellery, to be cherished forever.
Ethically handcrafted in Sydney by our team of master craftspeople.
We ship worldwide and your parcel is insured in transit.
By appointment only.
Our appointment hours are
Tuesday to Friday 10.30am - 5.30pm Saturday By appointment Sunday & Monday closed
Level 5, Suite 6/74 Castlereagh St,
Sydney NSW 2000 Australia.
By appointment only.
We use Australian ring size measurements, which are in an alphabetical range from A-Z.
As your fingers contract and expand due to the temperature, humidity, exercise, etc, your ring will fit on your finger tighter or looser. Your ring should fit comfortably and you need to find a balance between too big and too small. It is recommended that you should have to push your ring on tightly over your knuckle and it should spin slightly around the base of your finger. There should be some resistance when the ring is taken off – this will help to keep the ring on when your fingers are cold or wet. The correct size is the one that you feel the most confident and comfortable with.
We suggest that you size the finger you intend to wear your ring on at room temperature – this should provide you with a size that should be close to perfect most of the time.
Top-heavy rings can tend to spin on your finger, as the base of your finger is usually thinner than your knuckle. We suggest when sizing your finger for a top-heavy ring, that you err on the tighter side, rather than a loose fit. This will mean that the ring will stay on the top of your finger and it will ultimately be more comfortable to wear.
If you’re choosing a wide ring, you will tend to go up a size. There is more surface area on a wider ring and therefore more metal to grip to your finger.
If you are interested in a ring that is 5mm or wider, we suggest going up a size (one size larger than the sizing gauge). We suggest going up another size if the ring you are interested in is 9mm or larger (two sizes larger than the sizing gauge).
If you are buying a ring as a gift for someone, we recommend that you measure the inside diameter of a ring the person you’re buying the gift for, regularly wears on the finger your gift will be worn on.
If you do not know your ring size you can use this guide to obtain an approximate measurement.
Before measuring the finger on which the ring you’re purchasing will be worn, please ensure the following:
The number that lines up with edges of the opening is the ‘interior circumference’. Please note this number and then refer to our Ring Size Chart to choose the correct ring size.
If you do not know your ring size you can use this guide to obtain an approximate measurement.
If you have a ring that is worn on the finger you need sizing, print out the ring size guide (take care to print it at 100%), and place the existing ring over the circles. Measure the inside of the ring against the outside of the circle. If you can hardly see the black line which goes around each circle, you have chosen the right size. Compare the ring to the adjacent circles to check that you definitely have the right size.
You can then double check this measurement by measuring the inside diameter of the ring, and matching that against the ring diameter measurements shown.
Alternatively, if you don’t have a ring available, you can measure the finger itself to obtain an approximate ring size. You can do so by wrapping a piece of string or thin strip of paper around the finger on which you wish to wear the ring, marking it with a pen where it overlaps. Measure the piece of string with a ruler to obtain the circumference of the finger, and compare that to the European Size measurement shown on the chart. We would recommend that in order to obtain the most accurate measurement when taking your ring size in this way, you do so at the end of the day when the finger is at its largest, and not when your hands are unusually cold as this would lead to a smaller ring size.
If you require any further assistance in obtaining your ring size, please contact us and we will be happy to help.