Frequently Asked Questions

Who We Are

Yes, our Sydney jewellery showroom is open by appointment only. We are located at Level 5, Suite 6/74 Castlereagh St, Sydney NSW 2000. To book an appointment, please email , call 02 9221 1900 or via the Book button on our website.

Our engagement rings, weddings rings and fine jewellery is made locally and ethically here in Sydney, Australia, by skilled master craftspeople.

Yes. Our jewellery is produced locally here in Sydney, using sustainable practices and responsibly manufactured Australian precious metals. We use conflict free diamonds and gemstones sourced from trusted ethical suppliers. Many of our engagement rings use Australian sapphires, which are ethically sourced and masterfully cut by local artisans.


Buying Jewellery Online

Yes. Our ready to wear pieces are available to purchase online. Our website offers a secure payment gateway, where you can select to pay via your credit card or PayPal. Local customers also have the option of paying via direct bank transfer if they wish. We only have one item of most jewellery pieces you see on our website (this is especially true for gemstone pieces), and you can specify a ring size in the Add to Cart section. Rings will be resized prior to shipping if necessary. We ship locally and internationally, and your parcel is insured until you sign for it. All jewellery comes beautifully packaged in Lizunova branded boxes and can also be gift wrapped (you can specify this option at checkout or

We use a secure payment gateway and accept online payments by Visa, Mastercard, American Express, Apple Pay, Shop Pay and PayPal. We also offer buy now pay later payment plans with ZipPay for online purchases.

You will receive an email confirmation as soon as your order and payment are received by us.

All prices featured on lizunova.com are in Australian dollars and are subject to change without notice.

We offer complimentary insured shipping Australia-wide and insured worldwide shipping. For more on our shipping policy, please visit Refunds and Terms of Service.

If you are not completely satisfied with your Lizunova jewellery purchased online, we will refund or exchange items or issue store credit if the return process is initiated within 5 days of item receipt, as verified by postal services. Refund or exchange will be provided upon the inspection of the returned items by our qualified staff, and if items are returned with the original purchase receipt, unworn, in perfect condition and in the original Lizunova packaging. Fore more on our returns policy, please visit Refunds and Terms of Service.

Yes. We offer one complimentary ring resize, whether you buy a ring online or at our store. We offer further resizes for a fee. Please allow approximately one week for your ring to be resized.


Bespoke And Custom Made Jewellery

We love working collaboratively with our clients, both remotely and in person, on creating bespoke jewellery, such as custom engagement ringswedding rings, or special pieces of fine jewellery that reflect their individual style and design aesthetic. All our bespoke jewellery is designed in close collaboration between the client and our brand founder, jewellery designer Maria Lizunova. Bespoke clients have access to our handpicked collection of beautiful gemstones and have an opportunity to have a special diamond or gemstone sourced by Maria. You can read more about our bespoke process here.

We work with many interstate and international customers via Zoom, Skype, phone and email on their special bespoke pieces, be it engagement rings, wedding rings, or special one-off pieces. We can provide videos and photos of gemstones taken in natural daylight to give you a realistic understanding of their colour, scintillation and scale.

It typically takes around 6 weeks to create a bespoke piece of jewellery, from design to a finished piece. If you need your piece sooner, please contact us and we will do our best to accommodate your request.

Yes. We love designing and making custom engagement rings and would love to help you create your dream ring.

Yes. We can laser engrave inside your Lizunova ring, or create a custom pattern on the outside. Please contact us to enquire.


Gemstones And Diamonds

Yes. We can help you choose the right diamond to fit your requirements and budget. For more information on colourless/white diamonds, including the 4Cs, please see our blog White Diamonds: Beyond the 4Cs.

Yes. Our diamonds over 0.5ct are certified by international diamond labs such as GIA.

Yes, the diamonds we sell are Kimberly process certified to be conflict free.

Lab grown diamonds are real diamonds created in highly specialised labs. They are visually indistinguishable from mined diamonds and cost on average 30-40% less. Diamond jewellery on our website uses mined diamonds, but we can source a lab grown diamond to suit your requirements and budget. For more information on lab grown diamonds, see our blog Lab Grown Diamond Engagement Rings.

Yes. We can source or custom cut a specific diamond or gemstone to suit your requirements and budget. Contact us to enquire.

Yes. There are many beautiful and durable gemstones, other than the traditional white diamond, that are suitable for everyday wear, such as engagement rings. Sapphires, which comes in a vast array of colours – all shades of blue, teal, peach, green, pink, orange, yellow and parti – is one of our favourites. Parti sapphires display two or more colours, making each gem unique. Spinel is another favourite – it comes in shades of grey, blue, red, orange, lilac, pink, purple, black and silvery white. Salt and pepper diamonds and champagne diamonds are another great alternative. Read more about alternatives to white diamond in our blog 8 Alternatives to White Diamond in Contemporary Engagement Rings.



Yes. We work with Australian metals manufactured ethically to a high standard.

We work with Australian made precious metals, 9 karat, 14 karat and 18 karat white, yellow and rose gold, platinum, palladium, zirconium, titanium and carbon. We also work with Mokume gane. Mokume gane is a Japanese art of pattering metal laminates dating back to feudal Japan and means “Wood Grain Metal”. Contact us to enquire.

Generally speaking, olive skinned people can wear all metal colours, while white gold, platinum and yellow gold looks great on people with white skin and a pink undertone. Read more about metal colours and skin tone on our blog Precious Metals and Skin Tone.

The main difference is the content of pure gold. In 9 karat gold, it’s 37.5%, in 14 karat gold, 57.5% and in 18 karat gold, 75%. Although the three alloys look very similar, the higher the gold content, the less the metal will tarnish. Read more on our blog 9k vs 18k Gold.

The platinum we use is 95% pure, hallmarked 950, and is the highest grade. Platinum is a hypoallergenic metal suitable for people who are likely to have a reaction to other metals in an alloy. White gold is naturally a grey or yellowish colour, depending on other metals present in the alloy. If you like a bright white colour, white gold will require rhodium plating every 1-3 years, depending on the wear and tear. Rhodium is a precious metal that is bright white. Platinum does not require plating and is naturally a bright white metal.


Jewellery Care

Yes. We recommend you bring your Lizunova jewellery to us every 6-12 months for settings check and an ultrasonic clean. This is a lifetime complimentary service.

Precious metal jewellery will scratch and wear naturally over time. It is recommended to avoid letting your jewellery come into contact with hard or abrasive surfaces like steel or concrete, that can cause damage to the metal and stones of your piece. Even a diamond, the hardest stone of all, can chip if hit with enough force or at just the right angle. For more on how to care for your jewellery, visit our Jewellery Care Guide.

Diamonds, like any other gemstone, require careful wear and regular cleaning, to keep them sparkling. Read our blog Tips to Keep Your Diamonds Clean for more information.



Yes. All Lizunova jewellery pieces are covered by a voluntary manufacturing warranty. In addition to this, they come with guarantees that cannot be excluded under the Australian Consumer Law. For more on Lizunova voluntary manufacturing warranty, please read Voluntary Manufacturer’s Warranty.


Level 5, Suite 6/74 Castlereagh St,

Sydney NSW 2000 Australia.

By appointment only.


+61 (02) 9221 1900


© 2024 Lizunova. All designs and content are copyright Lizunova Fine Jewels.
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