Svet Pty Ltd (ABN 44 909 360 946)
Level 5, Suite 6/74 Castlereagh St, Sydney NSW 2000
info@lizunova.com
+61 2 9221 1900
lizunova.com
All Lizunova Fine Jewels pieces are covered under a voluntary manufacturer’s warranty. In addition to this, they come with guarantees that cannot be excluded under the Australian Consumer Law. Please find below the terms of our current voluntary warranty against defects and warranty period as well as your rights under the Australian Consumer Law below.
Svet Pty Ltd (trading as Lizunova Fine Jewels) offers a warranty against manufacturing defects on all of our jewellery from the date of completion for a period of 12 months from the date of completion (the Warranty Period).
If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your item is damaged due to a manufacturing defect, we will repair the item or, if we deem appropriate, replace the item.
Svet Pty Ltd does not cover damage to jewellery caused by normal wear and tear or through any fault, negligence or mishandling of the wearer. This can be covered by the owner/s insurance at their discretion. If it is determined that the damage is not caused by a manufacturing defect, the owner will be notified if repair services are available at a cost or otherwise.
Natural inclusions within the gemstones are not considered to be damage. Stones that come from existing jewellery and used in Lizunova pieces during jewellery remodelling are not covered by our warranty.
Fine jewellery should be handled carefully. Please refer to our Jewellery Care Guide for more information. Please be aware that gemstones and diamonds are not guaranteed against chips and wear and tear or loss. We recommend all types jewellery and stone(s) used are insured by a third party, as damage, loss of pieces or stones are not covered by our warranty. In the instance of damage caused by wear or tear/physical damage, a repair fee will be incurred. Customers will be quoted for any repair work and asked for approval or payment of this fee before any work is commenced.
To make a warranty claim, please contact us at info@lizunova.com with the following information:
Please note that the cause of a damage cannot be determined until the piece has been assessed by our experts in person.
If it is determined that there is a manufacturing defect, Lizunova will refund the customer any domestic/international shipping and handling costs associated with sending the item back for repair/replacement.
In the instance that your piece has been repaired or your ring resized by an external jeweller, the warranty is void.
You have the protection of consumer guarantees under the Australian Consumer Law. For more information, please visit www.consumerlaw.gov.au
Each sapphire is carefully hand-picked for its quality, beauty and rarity. We use only high-grade, conflict-free diamonds.
Exquisitely designed and expertly handcrafted rings and jewellery, to be cherished forever.
Ethically handcrafted in Sydney by our team of master craftspeople.
We ship worldwide and your parcel is insured in transit.
By appointment only.
Our appointment hours are
Tuesday to Friday 10.30am - 5.30pm Saturday By appointment Sunday & Monday closed
Level 5, Suite 6/74 Castlereagh St,
Sydney NSW 2000 Australia.
By appointment only.
We use Australian ring size measurements, which are in an alphabetical range from A-Z.
As your fingers contract and expand due to the temperature, humidity, exercise, etc, your ring will fit on your finger tighter or looser. Your ring should fit comfortably and you need to find a balance between too big and too small. It is recommended that you should have to push your ring on tightly over your knuckle and it should spin slightly around the base of your finger. There should be some resistance when the ring is taken off – this will help to keep the ring on when your fingers are cold or wet. The correct size is the one that you feel the most confident and comfortable with.
We suggest that you size the finger you intend to wear your ring on at room temperature – this should provide you with a size that should be close to perfect most of the time.
Top-heavy rings can tend to spin on your finger, as the base of your finger is usually thinner than your knuckle. We suggest when sizing your finger for a top-heavy ring, that you err on the tighter side, rather than a loose fit. This will mean that the ring will stay on the top of your finger and it will ultimately be more comfortable to wear.
If you’re choosing a wide ring, you will tend to go up a size. There is more surface area on a wider ring and therefore more metal to grip to your finger.
If you are interested in a ring that is 5mm or wider, we suggest going up a size (one size larger than the sizing gauge). We suggest going up another size if the ring you are interested in is 9mm or larger (two sizes larger than the sizing gauge).
If you are buying a ring as a gift for someone, we recommend that you measure the inside diameter of a ring the person you’re buying the gift for, regularly wears on the finger your gift will be worn on.
If you do not know your ring size you can use this guide to obtain an approximate measurement.
Before measuring the finger on which the ring you’re purchasing will be worn, please ensure the following:
The number that lines up with edges of the opening is the ‘interior circumference’. Please note this number and then refer to our Ring Size Chart to choose the correct ring size.
If you do not know your ring size you can use this guide to obtain an approximate measurement.
If you have a ring that is worn on the finger you need sizing, print out the ring size guide (take care to print it at 100%), and place the existing ring over the circles. Measure the inside of the ring against the outside of the circle. If you can hardly see the black line which goes around each circle, you have chosen the right size. Compare the ring to the adjacent circles to check that you definitely have the right size.
You can then double check this measurement by measuring the inside diameter of the ring, and matching that against the ring diameter measurements shown.
Alternatively, if you don’t have a ring available, you can measure the finger itself to obtain an approximate ring size. You can do so by wrapping a piece of string or thin strip of paper around the finger on which you wish to wear the ring, marking it with a pen where it overlaps. Measure the piece of string with a ruler to obtain the circumference of the finger, and compare that to the European Size measurement shown on the chart. We would recommend that in order to obtain the most accurate measurement when taking your ring size in this way, you do so at the end of the day when the finger is at its largest, and not when your hands are unusually cold as this would lead to a smaller ring size.
If you require any further assistance in obtaining your ring size, please contact us and we will be happy to help.