Privacy Policy
This policy applies to Lizunova Fine Jewels (ABN 44 909 360 946) and outlines our obligations in managing personal information we hold about customers, potential customers, contractors and others who come into contact with us and our related companies. We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) that require us to handle your personal information responsibly.
We also comply with requirements outlined by Google Merchant Centre. This includes clearly disclosing that third parties may be placing and reading cookies on users' browsers, or using web beacons or similar technologies to collect information in connection with the Google Customer Reviews Program. We also disclose that Google may receive information about transactions conducted on our website and provide details about users' options for managing cookies.
Why do we collect personal information?
We collect your personal information to:
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Respond to enquiries regarding our products and services
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Provide and market our products and services
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Administer customer and warranty claims
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Inform you of special offers and events
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Facilitate and process orders
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Help us develop and personalise our offerings
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Meet our legal obligations
What kinds of personal information do we collect?
We may collect your name, address, contact details, payment information, and other relevant information that assists us in providing our services.
Collection, access and correction
When collecting personal information, we:
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Identify who we are and why we are collecting the data
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Provide access to your data on request
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Ensure your information is accurate and up to date
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Collect information via lawful means such as forms, interviews, or through third-party service providers
Analytics, cookies, and third-party tools
We use third-party tools like Google Analytics, Squarespace, and Shopify to collect or view website traffic and usage information. These may involve the use of cookies, tags, pixels, or web beacons. Google and other third-party services may place cookies on browsers, read them, or use similar technologies to collect data for advertising and analytics purposes.
We use this data to understand how customers interact with our site, personalise your experience, and offer targeted advertising. You can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.
Cookie management
Users may choose to disable or delete cookies via their browser settings. Note that disabling cookies may affect your experience with our website.
Behavioural Advertising
We share information about your use of our site with our advertising partners to deliver relevant ads. This may include data on your interactions, purchases, and browsing behaviour. You may opt out of personalised advertising by visiting:
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Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
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Digital Advertising Alliance: https://optout.aboutads.info/
Social networking services
We use services such as Facebook and Instagram for communication. Information shared on these platforms may be collected to improve customer engagement. These platforms have their own privacy policies.
Disclosure of personal information
We may disclose personal information to:
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Insurance companies
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Service providers acting on our behalf (e.g. mailing houses)
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Law enforcement authorities
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Any parties authorised by you
We take steps to ensure that these third parties adhere to privacy and confidentiality obligations.
Electronic communications
We only send electronic communications where consent has been given. Each communication includes an option to opt out of future messages.
Do Not Call Register
We comply with the Do Not Call Register Act 2006 and will not contact registered numbers unless legally permitted or with explicit consent.
Opting out
You may opt out of receiving marketing communications by using the "unsubscribe" function in our emails or by contacting us directly.
Data security
We implement measures to secure your data against loss, misuse, or unauthorised access. We destroy or anonymise personal information that is no longer needed.
Complaints
You may lodge a privacy complaint with us by emailing info@lizunova.com. We aim to respond within 10 business days.
Employee records
This policy does not apply to employee records handled in the context of current or former employment.
Policy updates
We may update this policy to reflect legal, technological, or operational changes. The current version will always be available on our website.
Contact us
Email: info@lizunova.com
Postal Address:
Lizunova Fine Jewels,
Level 5, Suite 6/74 Castlereagh St,
Sydney NSW 2000
Australia